Motor Insurance : Claims Procedure

Dear Customer,

In case you met with an accident, please follow the procedure mentioned below and our friendly staff will be glad to assist you to register a claim and guide you through the claims process. An early intimation of a claim will lead to an early settlement.

If you are holding a DNI comprehensive policy or you met with an accident caused by a vehicle insured with DNI, for immediate assistance please contact 600 5 80000.

To save your time and get your claim handling done in short period, please provide the following documents:

  • Alternate Text Original police report
  • Alternate Text Car registration card (front & back)
  • Alternate Text Driver’s License copy
  • Alternate Text General incident details
  • Alternate Text Claims form to be filled & signed by insured

For DNI customer who is holding comprehensive policy with Agency Repair they may also directly approach the concerned agency with the above documents and notify our motor team through the above mentioned contact number.

Your car isn't just a vehicle taking you from point A to point B, it's a part of your life - and we understand that.

DNI has tied up with some of the best non-agency repair workshops across all Emirates to ensure complete customer satisfaction when it comes to repairs to your vehicle following an accident. Please feel free to get in touch with our claims contact center either via email or telephone – 600 5 80000 and our team will be happy to guide you to the right workshop so you can be at peace while your trusted companion is being fixed. The documents required will remain the same as mentioned above.

Our comprehensive garage list can be found via this link. Please note that the final repair workshop will be designated by a member of our claims team.

In case you directly go to any of the garages mentioned in the list without prior approval, DNI does reserve the right to shift the vehicle to another workshop if required unless specifically mentioned in the policy schedule.

DNI customers with Gold and Classic card can always avail assistance services from IMC on accident or breakdown.

Road Side Assistance : 600 575751

International Motoring Club : 600 575751

04 595 9666