Motor Insurance : Claims Procedure

Dear Customer,

In case you met with an accident, please follow the procedure mentioned below and our friendly staff will be glad to assist you to register a claim and guide you through the claims process. An early intimation of a claim will lead to an early settlement.

If you are holding a DNI comprehensive policy or you met with an accident caused by a vehicle insured with DNI, for immediate assistance please contact 600 5 80000

To save your time and get your claim handling done in short period, please provide the following documents:

  • Alternate Text Original police report
  • Alternate Text Copy of Registration card (both sides)
  • Alternate Text Driver’s License copy
  • Alternate Text Claims form to be filled & signed by insured

If the vehicle is not in a moving condition, then the vehicle will be towed to respective workshop for inspection.

For DNI customer who is holding comprehensive policy with Agency Repair they may also directly approach the concerned agency with the above documents and notify our motor team through the above mentioned contact number.

For DNI customer who is holding comprehensive policy with exclusive repair with Al Habtoor Motor Workshop, they may also directly approach the workshop with the documents and notify our motor claim department through the above mentioned contact number.

For Non-Agency Repair, you may contact Al Arabia Auto Maintenance Workshop, Smart Auto Care or Speedfit Vehicle Parts and Fast Services directly (Inspection Only) with the required documents and notify our motor claims department through the above mentioned contact number.

Please find the contact details and Google map locations of both the garages mentioned below.

Service Center Name Mobile No. Land Line Address Map Location
AL ARABIA AUTO MAINTENANCE WORKSHOP
DUBAI Wassim
Karar Ali
054-7919844
052-9088627
04-2250343 Alqouz, Dubai https://goo.gl/maps/z2FSZG6Nt9iLSz6Y6
SHARJAH Hisham
Jitto joy
052-9084273
055-8006516
06-574 1422 Industrial 17 Behind Sharjah English School – Sharjah https://goo.gl/maps/6Z5oXdAvLEpaNtUr5
ABU DHABI Vijeesh
Mafaz
056-4228794
052-8005651
02-558 6480 Shaikh Rashid Bin Saeed Al Maktoum Street, Umm Al Nar, Near to Maqta Bridge، Airport Road - Abu Dhabi https://goo.gl/maps/rYN1NhFjn98vmi94A
AJMAN Prasad
Prabhu
052-9093561
052-6013095
06-740800 Al Musafir, Commercial Area - near crown palace hotel - Al Rashidiya 1 https://goo.gl/maps/SBhHMjoHecrUJPX28
RAS AL KHAIMA Blessen
Habeeb Miyadh
052-6013177
052-6097296
07-227 5197 Al Dhait South - Ras al Khaimah https://goo.gl/maps/RkMg1h2cGEwmu7TPA
SMART AUTO CARE Repair
DUBAI - RASHIDIYA Mr. Usman
Mr Krishod
054-3093472
050-1062295
04-2854165 PBNO 1200 - 13 8b St - Al Rashidiya – Dubai https://goo.gl/maps/waQhqNG9LFVMr6Za6
DUBAI - AL QOUZ Mr. Umesh
Mr Jose Luka
050-3024405
056-4156398
04-5072135 25 9B Street - Al Quoz - Dubai https://goo.gl/maps/1Urt2jixpbngguE86
SHARJAH Mr. Praveen
Mr. Vishnu
050-1061875
050-4646196
06-5085333 8CFH+PCX - Industrial Area - Industrial Area 6 - Sharjah https://goo.gl/maps/cEpVJsT4Hp5iwxHT9
ABU DHABI Mr.Lutfullah
Mr. Ajmal Saifudeen
056-5072138
050-1061805
02-5597003 8th St - Musaffah - M-13 - Abu Dhabi https://goo.gl/maps/eY1h5hmszWB15iC49
SPEEDFIT VEHICLE PARTS AND FAST SERVICES
DUBAI - DIC Aneesh Vethurajan
Arshad Mehmoud
050-3918473
050-3923797
04-8996966 AL HABTOOR MOTORS - Dubai Industrial City - Dubai https://goo.gl/maps/vAeSt6JRHVuUvDBW8
SHARJAH Anil Kumar 050-5280079 06-5146404 Industrial Area 5,Double cola road - Industrial Area 5 - Sharjah https://goo.gl/maps/SeQRs3xmDre15yCx6
AL AIN Eid Muhammad 050-7354611 03-7034604 5QH7+W2 Al ain - Industrial Area - Leetag - Abu Dhabi https://goo.gl/maps/qdXiwwU2DyQmBcg39
RAS AL KHAIMA Hassan Salama 050-3915356 07-2058204 Building #13 Sheikh Mohammed Bin Salem Road (E 11 Road - Ras al Khaimah) https://goo.gl/maps/pgCYLvPQ733gxucN8
DUBAI - DIP Umar Ikram
Angelo Setay
050-4214115
056-7571755
04-8103900 Dubai Investments Park - Dubai https://goo.gl/maps/hs2EvQGZRQgbxFDA9
ABU DHABI Sajikumar
Gloyd Luiz
050-8942604
054-7220607
02-5059000 Musaffah - ICAD I - Abu Dhabi https://goo.gl/maps/uAqY1aPGojbQi85RA
DUBAI - UMM RAMOUL Anthony Lim
Muhammad Afzal
058-8397028
050-3925127
04-2531700 Umm Ramool - Dubai https://goo.gl/maps/8DC41xvqJhZ4Ezye8
DUBAI - AL GARHOUD Netra Prasad
Nithin Chodaparambil
Vishnu Prasad
050-9952826
050-8035392
050-8043406
04-2308700 Beside Saraya Avenue Building, Airport Rd, Al Garhoud - Dubai https://goo.gl/maps/3pDs9ddwvZKzJqJe6

If you are reporting an accident from Fujairah or a nearby place in Fujairah, the nearest location is Ras Al Khaimah.

The RAK estimator will prepare the estimates and do the necessary.

DNI customers with Gold and Classic card can always avail the service from IMC on accident or breakdown.

Road Side Assistance : 800 4101

International Motoring Club : 800 4101

04 595 9666