Dubai National Insurance awarded Participating Insurer (PI) license by Dubai Health Insurance Corp
1 Feb 2022
Press Release
Dubai National Insurance awarded Participating Insurer license by Dubai Health Insurance Corporation
Dubai National Insurance (DNI) has been awarded Participating Insurer (PI) license by Dubai Health Insurance Corporation (DHIC). Following the granting of this license, DNI will service an even more extensive customer base by offering the Essential Benefits Plan (EBP). The EBP is the minimal level of health insurance cover under Dubai's mandatory medical insurance scheme, allocated for residents earning less than AED 4,000 per month. The coverage provides essential and high-quality healthcare services to employees in the Lower Salary Band (LSB) segment. The coverage includes non-working dependents, including elderly parents and even domestic workers.
Mr. Abdulla Al Nuaimi, CEO, DNI said, "We are delighted to receive this license - an affirmation of the trust that DHIC has placed on our services. We believe the peace of mind that comes with having reliable healthcare is a right reserved for all members of the society. We look forward to serving an even more diverse range of customers and bringing our excellence standards to a broader network of people. The safety, security and benefits offered by this great country have always been a critical part of the UAE's high standard of living. We are honoured to be part of the efforts to improve the health and well-being of this country's residents across all sectors."
DNI has a reputable history of providing health insurance solutions for individuals, SMEs and large corporate accounts. The PI license will now allow the company to serve individuals in lower salary tiers and the employees responsible for them with the same high-quality standards and dedication reserved for all its customers. DNI's objective is to provide excellent customer service to the EBP plan members, who can now avail of DNI's heavy and ongoing investment in digital channels that will improve communication channels with customers.
Recent examples include DNI's latest state-of-the-art inhouse contact centre, operated by professional and skilled multilingual staff to provide exceptional customer service to DNI members and partners. DNI's investments in Information Technology, including constant development of B2B and B2C portals, are dedicated to facilitating faster outreach to customers and broker partners, optimising the efficiency of services and ensuring more rapid turnaround times on deliverables.
DNI's EBP plan provides the essential health benefits and direct billing access to a vast network of healthcare providers through its Third Party Administrator (TPA). The benefits also include a mobile App through the TPA, designed to be user friendly and easy-to-use, meeting all customer needs. It offers many service options and functionalities, including information on members benefits, information on the relevant network of healthcare providers, and updates on members pre-approval status. The NextCare app may be downloaded/is available on Google Play for Android and App Store for Apple users
DNI is a composite insurer with a growing market presence, rated with a B++ (Positive Outlook) by AM Best in recognition of the company's financial strength and strong operating performance.